At Mki Miyuki Zoku, customer satisfaction is important to us. We aim to provide premium-quality streetwear and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.

1. Return Eligibility

You may request a return if:

  • The item was purchased directly from our official website

  • The request is made within 14 days of receiving your order

  • The item is unused, unworn, and unwashed

  • All original tags and packaging are intact

  • The item is in its original condition

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale

  • Gift cards

  • Undergarments or accessories (for hygiene reasons)

  • Items damaged due to misuse or improper care

3. How to Request a Return

To start a return:

  1. Email us at [[email protected]]

  2. Include your order number and reason for return

  3. Attach clear photos if the item is damaged or incorrect

Once approved, we will provide return instructions. Items sent back without approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item received is incorrect or defective.

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Shipping fees are non-refundable.

5. Refund Process

After we receive and inspect your returned item:

  • You will receive a confirmation email

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

Please note that processing times may vary depending on your bank or payment provider.

6. Exchanges

We currently offer exchanges only for:

  • Incorrect items received

  • Defective or damaged products

If you need a different size or color, we recommend returning the original item and placing a new order.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:

  • Your order number

  • Clear photos of the issue

We will review your case and arrange a replacement or refund at no additional cost.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your payment provider

  3. Contact your bank

If the issue persists, please email us at [[email protected]].

9. Order Cancellations

Orders can only be canceled within 12 hours of placing them. Once processing or shipping begins, cancellation may not be possible.

10. Policy Updates

Mki Miyuki Zoku reserves the right to modify this Refund & Returns Policy at any time. Updates will be posted on this page with the revised effective date.

Contact Us

For any questions regarding returns or refunds, please contact:

Mki Miyuki Zoku
Email: [[email protected]]
Website: [mkimiyukizoku.uk]